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Wish I had gone with my gut instinct and cancelled my order when I waited 6 weeks for them to return my calls after paying my deposit. The catalogue of complaints I have had with this company are too many to mention but reiterate almost everything that has been said...
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Anonymous
Anonymous

What area r u in. Was thinking of getting JWS to do conservatory?Any comments which would assist?Either good or bad......Thank you

1.0
#774594
Reply to reviews
10 months of challenging Tilt & TUrn Windows which are drafty, not aligned correctly, difficult to open. Although finally replaced they remain not fit for purpose. Installers should have been on site 20/1/16 - once again no show and cancelled at the last minute....
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Anonymous
Anonymous

i posted on here a year ago i am still having problems its so frustrating and the director is unbelievable!!!

Anonymous
Anonymous

These muppets are taking me to court to pay for a conservatory that I have never had they didn't bother to turn up and didn't tell me they weren't coming when i phoned i was t...

1.0
Saint Helens, England
I didn't like
  • Products
  • No ownership of issues
  • No customer service
#774235
Reply to reviews
We had a date of the 3rd of December cancelled then the 11th cancelled due to the fitters van failing the mot kept saying he will be here after 12oclock. Never turned up. Arrived Saturday to fit bedroom windows that's when the fun started first back bedroom too...
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1.4
Southport, England
I didn't like
  • Way they kept making excuses not to arrive
  • Excuses for changing dates
#772920
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Jones Window Systems Door Fitting Review

Jones Window Systems
#706328
Day two today still not done , how long to fit a door . The fitter who came was good but was not told any info on the job did not have all the bits to finish . One door done Badly a bit gap under the door . Told the fitter would arrive at 11 turned up at 2.30 , office manager promises mean nothing . Do not use them
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Other Product Review

Jones Window Systems
#695140
1.0
Details
Totally agree with everything said previously. Totally unprofessional and like said elsewhere no more than rio off merchants and thieves
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Turnaround Time
Warranty
Website

Jones Window Systems Door Review

Jones Window Systems
#687843
1.7
Details
JWS fitted windows & a front door in Feb 2015, to date they have replaced 7 tilt & turn windows, 5 visits from various fitters to readjust & realign the windows. Now want them replaced by a reputable company as opposed to cowboys . Guess who is now going legal. Never ever consider this company!!!!!!
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Product or Service Quality
Turnaround Time
Website

Jones Window Systems Cancellation Policy Review

Jones Window Systems
#684995
Good thing I read reviews before I let them give me a quote..they knocked on my door.and I thought why not ! let them give a quote.then I read reviews.I rang to cancel but they still called to my house.. o my home L.
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MY SON HAS JUST HAD WORK DONE BY THIS COMPANY,HE PAID HIS DEPOSIT IN AUGUST AND WAS GIVEN A START DATE OF EARLY SEPTEMBER.JOB STARTED LATE NOVEMBER AND IS NOT FINISHED TO COMPLETE SATISFACTION YET. THE WORKMEN TURNED UP LATE OR NOT AT ALL. HE WAS PRESSURED INTO...
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Wigan, England
I didn't like
  • Way they kept making excuses not to arrive
#770316
Reply to reviews
Started our soffits and guttering last Tuesday, completed Wednesday dinner time. Back garden, patio, patio doors and windows left in a right mess. We complained. Fitter was sent back on Saturday to clean up. He arrived late, refused to do it and spent 20 mins verbally...
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1.0
Saint Helens, Staffordshire
#768731
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Had a conservatory 'built' 3 years ago. STILL not usable. Windows leak, roof leaks, countless areas of damaged caused throughout property, windows put in back to front. The foundations were not properly set before they rushed to build upon them so our conservatory is...
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Lichfield, St Helens
#732527
Reply to reviews
Jones Window Systems - AVOID AT ALL COST
Jones Window Systems - AVOID AT ALL COST
Jones Window Systems - AVOID AT ALL COST
Jones Window Systems - AVOID AT ALL COST
AVOID AT ALL COST! I should’ve known there was something odd when their quote was reduced twice first from 2k to 1.5k and later by further £200. These guys fitted our gutters and soffits and for the last 3 months I’ve been in touch with their owners:...
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Anonymous
Anonymous

I certainly agree with your comments, we had windows and doors fitted,a lot of money spent. They have been out numerous times to right faults,never satisfied with what they ha...

1.0
I liked
  • Dont waste your money
#728341
Reply to reviews
I purchased a front door and large french door from them earlier this year. I had an excellent and helpful phone call from a sales chap to confirm the order, and the goods arrived and looked fine. After fitting each, there were some small problems (machining on front...
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Anonymous
Anonymous

Post-script: The trickle vent in the french door is a completely different size to the fitting supplied, and there is no through ventilation, just a slot on the inside and one...

1.0
I liked
  • Initial contact and website
I didn't like
  • Wrong machining
  • No replies
  • Poor machining
#727480
Reply to reviews
The guy who came to give us a quote and the surveyor were lovely and professional. I felt good for choosing their company. I booked 2 days off for the installation, they were to arrive by 10am on the first morning. 45 minutea before arrival I had a call feom the i...
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1.0
I liked
  • Brochure
  • Dont waste your money
I didn't like
  • Installation manager
  • Nicks and blemishes considering price i paid
  • Lies in the brochure
#704463
Reply to reviews
Given an installation start dare for a conservatory date of 23 july 2015 to this date 11 sep 2015 it is still not completely finished as the wrong panel had been delivered and has not been replaced with correct one. Had problems all the way though the build...
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1.8
#697959
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