we agreed to have an conservatory built December 2016 but not to start work till march 2018 for weather reasons did not want footings digging out in December for obvious reasons, we where informed that the company had gone into liquidation but was splitting the operations to three different company's, but would still be trading jones have done a lot of work for us in the past and we have referred several people to them over the years. we allowed them to start early in February and it would be ready for mid march that deadline was missed several issue later and ourselves having to chase there suppliers with a lot of comments coming back from the suppliers not favourable we are now just about to go into march 2018 with issues still not resolved.
it leaves me with little option but to put the matters into the small claims court. destroying a good reputation in my eyes to one where I will never use them again.
actually fling court forms, as I write this review.
Product or Service Mentioned:
Jones Window Systems Installation.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Let the company propose a solution.
I didn't like:
Terrible customer service, Way they kept making excuses not to arrive, No ownership of issues.