AVOID AT ALL COST! I should’ve known there was something odd when their quote was reduced twice first from 2k to 1.5k and later by further £200. These guys fitted our gutters and soffits and for the last 3 months I’ve been in touch with their owners:
These never replied to the emails addressed to them don’t seem to bother at all with customers feedback
not much interested a lot talking not backed up with any action
and their complaints handler
Possibly the only person who seemed remotely interested. They damaged my ridge caps, dislodged my tiles and fitted gutters in a way that they retain water. I raised a complaint with their scheme operator - Fairtrades. Wow these guys are a match made in heaven - awful awful awful awful. Emailed their complaints handler, got an email back off him and then not heard back for 5 weeks, until I emailed him again asking about their arbitrator. Complete silence. According to him - firstname.lastname@example.org they dont have one. What about FCA? or Financial Ombudsman. Unfortunately theyre not interested at all. I would stay away
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Diversity of Products or Services|
What I liked
- Dont waste your money
What I disliked
- Reason of review:
- Poor customer service
- Preferred solution:
- Price reduction
- Monetary loss:
- Product or service
- Jones Window Systems Gutters Installation
- Review category
- Home Construction and Repair
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